Shipping policy

Order Processing

Orders are typically processed and shipped within 1–2 business days. Business days do not include weekends or holidays. During especially busy periods, processing may take a little longer.

Shipping Rates and Delivery Times

Available shipping methods, costs, and estimated delivery times are displayed at checkout. Delivery estimates begin after your order ships and are provided by the shipping carrier. They are estimates and are not guaranteed.

Tracking Your Order

When your order ships, you’ll receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.

Shipping Address

Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Customers are responsible for providing a complete and accurate delivery address. Additional shipping charges may apply if an order is returned because of an incorrect or incomplete address.

Delayed or Missing Packages

Once an order has been transferred to the shipping carrier, delivery may be affected by weather, holidays, carrier delays, or other circumstances outside our control.

If your tracking information has not updated for several days or your package has not arrived within the estimated delivery window, please contact us with your order number. We’ll review the tracking information and help determine the appropriate next steps.

If tracking shows that your package was delivered but you cannot locate it, please check with members of your household, neighbors, and the shipping carrier before contacting us.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us with your order number and a clear photo of the item you received. The photo should show the design name on the side of the tube and the shade name on the bottom.

We’ll review the information and help make it right.